Effective Date: September 1, 2026
Totalife is operated by Dimitra Kalyva Ichsaimpoun, based in Greece. For privacy-related matters, contact support@totalife.app.
Totalife respects your privacy and is committed to protecting your personal data and ensuring transparency about how your information is collected and used.
We may collect and process the following information:
We do not directly collect sensitive medical, financial, or government identification information inside the app.
We use your information to:
Depending on the context, we process personal data on one or more of the following legal bases:
We use trusted third-party services to operate the app, including:
These services may process data on our behalf in accordance with their own privacy policies.
Some of our service providers may process or store personal data outside Greece or the European Economic Area.
Where personal data is transferred internationally, we rely on appropriate safeguards required by applicable data protection law, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.
Your data is stored using cloud infrastructure and services provided by Google Firebase and related Google Cloud services.
We take reasonable technical and organizational measures designed to help protect your information from unauthorized access, misuse, loss, or disclosure.
However, no internet-based service, cloud infrastructure, or electronic storage system can guarantee absolute security or protection against all potential risks.
If you upload a profile photo:
Premium subscriptions are processed securely through:
We do not directly store payment card information.
Subscription status and entitlement information may be processed through RevenueCat for subscription management, entitlement validation, and purchase synchronization.
Subscription billing, renewals, refunds, and payment processing are handled by the applicable platform provider and may also be subject to their terms, policies, and billing procedures.
Totalife uses Google Analytics for Firebase to understand how users interact with the app and to help improve app functionality and user experience.
Analytics collection is disabled by default and is activated only after you choose to allow Analytics through Totalife's privacy choices. If you do not allow Analytics, Totalife does not enable Google Analytics collection on that device.
When Analytics is enabled, Google Analytics for Firebase may process pseudonymous app usage and technical information such as app opens, sessions, screen interactions, app version, device and operating system information, approximate geographic information, and app-instance identifiers.
You may withdraw your Analytics consent at any time through Totalife's privacy settings. After withdrawal, Totalife disables future Google Analytics collection from the app on that device. Withdrawal does not affect processing that occurred before consent was withdrawn.
Totalife uses AppsFlyer, a mobile measurement and attribution provider, to understand how users discover and install the app and to measure the performance of advertising campaigns.
AppsFlyer measurement is activated only after you choose to allow Advertising Measurement through Totalife's privacy choices. If you do not allow Advertising Measurement, Totalife does not activate AppsFlyer measurement on that device.
On iOS, if Advertising Measurement is enabled, Totalife may also request permission through Apple's App Tracking Transparency framework. Your Apple tracking permission is separate from your Totalife Advertising Measurement choice. If Apple tracking permission is denied, AppsFlyer may still be used for permitted attribution and measurement, but the Apple advertising identifier (IDFA) will not be available.
When you provide consent, AppsFlyer may process limited technical and attribution information, including app installation and launch information, device type, operating system, IP address, AppsFlyer identifiers, and device or advertising identifiers where available and permitted by applicable platform rules, device settings, and permissions.
Where advertising partner integrations are enabled, limited attribution and campaign measurement information may be shared between AppsFlyer and third-party advertising and measurement partners used to promote Totalife, for the purpose of measuring app installs, limited post-install events, attribution, and advertising campaign performance.
When you provide consent, Totalife may also send limited in-app event information to AppsFlyer, such as an event indicating that account registration has been completed. This information is used to attribute post-install actions to the advertising source or campaign that led to the install and to measure advertising campaign performance. The registration event does not include your name, email address, password, profile content, or other account credentials.
Totalife does not currently send your name, email address, profile photo, lesson progress, personal goals, subscription status, or purchase information to AppsFlyer, Meta, or TikTok for advertising purposes.
Totalife does not currently use AppsFlyer, Meta, or TikTok for personalized audience matching or retargeting based on your Totalife account, profile, lesson progress, or subscription information.
Refusing advertising measurement does not prevent you from using Totalife or its core features.
You may withdraw your consent to advertising attribution and campaign measurement at any time through Totalife's privacy settings. After withdrawal, Totalife will stop future AppsFlyer measurement from the app on that device. Withdrawal of consent does not affect processing that took place before your consent was withdrawn.
We retain account, profile, progress, preference, device, and subscription information while your account remains active. When you delete your account, the associated data is deleted as described in Section 11, except where limited records must be retained for legal, security, fraud-prevention, dispute-resolution, or accounting purposes.
Where a fixed retention period cannot be specified, we determine the retention period based on the purpose of processing, the sensitivity of the data, applicable legal obligations, and whether the information remains necessary for security or the establishment, exercise, or defence of legal claims.
We may retain limited information for as long as reasonably necessary to:
You may delete your account at any time through the app settings where available.
Deleting your account or uninstalling the application does not automatically cancel active subscriptions managed through Apple App Store or Google Play.
Users remain responsible for managing or canceling subscriptions through their respective platform account settings before the renewal date.
When your account is deleted:
Account deletion does not necessarily remove analytics or attribution information that was previously processed by third-party providers such as Google Analytics for Firebase or AppsFlyer. Such information may be retained or deleted in accordance with the provider's applicable retention and deletion procedures and applicable data protection law.
Some limited technical, transactional, security, or legal records may be temporarily retained where required for operational, fraud prevention, legal compliance, or security purposes.
Depending on your location and applicable laws, you may have the right to:
Users in Greece or the European Union may also lodge a complaint with their competent national data protection authority.
To exercise these rights, contact:
support@totalife.app
Totalife is intended only for individuals who are at least 18 years old.
We do not knowingly collect, store, or process personal information from children or individuals under the age of 18.
If we become aware that a person under 18 has created an account or provided personal information through the app, we reserve the right to suspend or terminate the account and delete associated data.
By creating an account or using the app, users represent and warrant that they are at least 18 years old.
We may update this Privacy Policy from time to time.
Updated versions may be posted inside the app, on our website, or through official communication channels with a revised effective date.
If you have questions regarding this Privacy Policy or your data, contact:
support@totalife.app